Got a question?

WE HAVE THE ANSWERS

  • Do I need an internet connection for ServCraft?

    Yes, ServCraft is a web based software program and thus internet access is critical.
  • Do I Need to install any software on my computer or require any special hardware?

    No, definitely not. Any computer, IPad, or cell phone that can access the internet can access the ServCraft System.
  • Can ServCraft integrate with my accounting package?

    Yes, at this stage ServCraft can integrate into Sage One accounting. However ServCraft will work very comfortably alongside your accounting software. Remember, your accounting package is not a job card or CRM system, while ServCraft is able to fulfil this function. Let ServCraft control your workshop and communicate with your clients while your accounting package will control your inventory and invoicing.
  • Do I have to pay for upgrades?

    No, the ServCraft development team is constantly enhancing the system with new features and all updates are passed on to all clients for FREE. Should you require something specific to your business requirements then we can gladly quote on this custom development.
  • Do I have access to all modules when I sign up for ServCraft?

    ServCraft comes standard with the Customer, Warranty, Query, Job Card , Reports, and Collections modules. For an extra small monthly fee you can get the quote, workshop and picking slip modules. Contact the office for further details.
  • Will ServCraft help me save any expenses in my business?

    Most definitely! No longer will you need to print expensive job card books as the system will automatically print these for you with all your company information on. Also the system will email and sms clients at various stages, so your telephone expenses will most certainly decrease. The system will pay for itself. Our existing customers can testify to that!
  • Do I have to pay for sms's?

    ServCraft utilises the services of a bulk sms provider, namely that of SMS Portal. Due to the number of clients that utilise our system we get special rates on these sms. Loading sms credits is easy and takes only a few moments. Contact the office should you need further information on this.