ServCraft
Customer story | Security
How Stallion Integrated runs its technical team on ServCraft
Inside one of South Africa’s largest security companies: technicians, tickets and quotes in one place.
“That end-to-end flow is where ServCraft is far more efficient for us.”
Amohelang Nkosi, Technical Coordinator at Stallion Integrated, runs the technical side on ServCraft every day: technicians, tickets, quotes and client communication. We asked her how it works, in her own words.
From call to completed job
“From the moment a client logs a call, we open a ticket, open a job card, schedule it, follow it through, and see it completed. Then from the admin side I can create a quote linked straight to that job card. We run it as a ticketing system: every open call is a ticket, assigned to someone, and we see it from start to finish.”
Technician write-ups
“On ServCraft the technician writes a full comment: this is what we found, this is how we resolved it, this is what we recommend going forward. When we share that with the client it creates real transparency.”
The mobile app
“The mobile app is excellent. Our technicians are permanently logged in on their phones, they get their job allocations, and if they need to find a site they tap the address and it opens their map to navigate... I use the app myself whenever I am away from the office.”
Quotes
“The quotes are easy: I build them off the job card, the template is clear and easy to read, and there is a notes section at the bottom I use a lot to explain exactly what we are quoting on. Because of that, clients rarely have to phone back to ask what a quote is for.”
Support
“On support, the customer service behind it is really dedicated... We have never been completely down because of ServCraft. That gives real peace of mind.”
Amohelang Nkosi, Technical Coordinator, Stallion Integrated.
